Spectrum Business Customer Service Facilitator

Organization: Spectrum

Date Posted: 1/7/2020

Date Needed: 1/10/2020

City, State: Louisville, KY

LocationCommerce Crossings

Primary Category: Human Resource

Type of Position: Full-Time

Education Requirement:  Associates Degree or equivalent combination of training and/or work experience

Experience Requirement:  3 years experience or equivalent in the functional area

Description & Details


      • Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs
      • Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
      • Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
      • Perform all LMS prerequisite requirements and post-training duties including evaluation
      • Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs


      • Skills/Abilities and Knowledge
      • Ability to read, write, speak and understand English
      • Critical thinking and analytical skills
      • Ability to prioritize and organize effectively
      • Ability to communicate orally and in writing in a clear and straightforward manner
      • Ability to communicate with all levels of management and company personnel
      • Ability to deal with the public in a professional manner
      • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
      • Familiarity with different learning approaches
      • Feels comfortable presenting/training groups of individuals online and in person

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